The EVS Metal Blog

Self-Service Kiosks: Is This Their Year?

Interactive Touchscreen Digital Kiosk
Photo courtesy of REDYREF Interactive Kiosks

Updated: May 1, 2022

While the financial industry has embraced kiosks — also known as banking kiosks or ATMs — for decades now, many more industries are now looking to reduce overhead in a similar way — retail and food service in particular. The use of self-service kiosks is becoming increasingly common to help minimize or reduce human interaction, which can, in turn, save on associated labor costs, as well as limit the potential for transmission of not just viruses like COVID-19, but also the common cold and influenza. Self-service kiosks are also used to improve quality outcomes by reducing common human errors.

Why are the retail and restaurant industries embracing kiosks?

Greater adoption of kiosks has grown out of a few different factors. One is that the Millennial generation is now in charge of many buying decisions; they’ve grown up with computers, and are in many cases more comfortable making purchases online or at points of purchase unassisted than they are with person-to-person interactions. They are also more likely to want to customize their orders in ways that are more easily transacted at a self-service kiosk than with human assistance (and often more accurate).

Another driving factor behind the shift toward self-service kiosks in these industries are the new minimum wage standards mandated by a number of state and city governments — $15 in New York, and $17 in Seattle, as the minimum for all workers, for example. While it’s still unclear how the wage issue will ultimately affect these industries, it’s still such a massive change that companies are looking for ways to mitigate potential decreases in profit now, before the impact is truly felt.

Finally, as mentioned above, there is the impact that COVID-19 has had and will continue to have on the way consumers interact with brands, products and services. Finding new and innovative ways to service their needs via low- and no-contact options has been a hallmark of the pandemic, and one that is likely here to stay. Self-service kiosks enable safer, simpler transactions for both customers, and employees. 

EVS Metal: Fabricating Next-Generation Digital Kiosks

As a self-service, turn-key kiosk fabricator with locations across the U.S., EVS has vertically integrated as many processes as possible into our manufacturing solutions. This allows us to control almost every aspect of kiosk production, from design and engineering, through fabrication and even maintenance. In this way, we are able to provide cohesive kiosk solutions to our customers that will allow them to take advantage of the shift toward automation in the most cost-effective way possible.

Because we are an American company, we are able to offer more than just an economical way to deploy custom kiosk systems. Our close proximity to many of our customers lets us produce short runs and prototypes while making any needed revisions quickly — even in production runs. This allows EVS to get finished kiosks to out to market, installed and generating revenue fast and efficiently — a huge advantage in highly-competitive industries like retail and foodservice.

The expert engineers, fabricators and logistics specialists at EVS deliver superior, end-to-end kiosk manufacturing services. Find out how we can help fulfill all of your company’s self-service kiosk needs by requesting a quote online, or by calling us at (973) 839-4432 today.


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